You can set the system to open or close the Video window automatically upon accepting the call or ending the call.
Prerequisites
You must have the Web camera.
Video support must have been activated by the desktop installer for the agent to use the settings.
- On the top bar, click .
- In the Video panel:
If you want the system to open the video window upon accepting the video call, select Broadcast video automatically.
if you want the system to close the video window after ending the video call, select Close video window automatically.
- Click OK.
